Principle 9: The victim’s right to compensation should not be affected by contractual clauses between the driver, keeper of the vehicle or any other tortfeasor on the one hand and their insurer on the other that may reduce the latter’s obligations vis-à-vis the insured. Contract clauses shouldn’t have a negative impact on the rights […]
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The Luxembourg Green Card Bureau (BL) and the Luxembourg Motor Insurance Guarantee Fund (FGA) have become the latest supporters of the Charter of Road Traffic Victims’ Rights. In announcing their support they focused on how respecting the Charter also helps to “emphasize the importance of the ‘Green Card System’”. About Bureau Luxembourgeois des Assureurs contre
International claims settlement group AVUS has become the latest supporter of the Charter of Road Traffic Victims’ Rights. In announcing their support, they pointed to the “importance of fairness” within the claims’ process, a key value emphasised by the Charter. The AVUS Group is a global service provider with a focus on claims handling. In
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Principle 8: The victim should be offered reasonable time for reflection before accepting or refusing a proposal for settlement of the claim, during which the victim may seek independent professional advice prior to making a decision. The victim’s rights should not be compromised by any obvious incorrect or insufficient compensation. If compensation is due to
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Imperial Claims Services (ICS) say they stand “with all those working to bring compassion” to the claims process. They made their comments as they became an official supporter of the Charter of Road Traffic Victims’ Rights. The Charter was established to act as a ‘code of conduct’ for all those involved in compensation of road
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Principle 7: The victim should receive advance payments and/or interim payments on account of damages from the compensator if liability is determined but the compensation is not yet fully quantified. The advance payments should ideally cover the damage or injury that has already been suffered and that is not compensated by any other entity. Principle
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Supporting the Charter of Road Traffic Victims’ Rights is a quality mark of care for the insurance sector, according to CORIS Greece. The Athens based network of claims adjusters and assistance providers made their remarks as they became the latest organisation to join the list of official supporters of the Charter. Established in 1991 as
Biroul Asigurătorilor de Autovehicule din România (BAAR) has called on other insurers, Compensation Bodies and Guarantee Funds to endorse the Charter of Road Traffic Victims’ Rights and help integrate “its values into day to day practice across the Green Card System”. BAAR made their remarks as they added their name to the official list of supporters
Principle 6: The victim should have the opportunity to be heard in the claims handling process. The compensator should provide a reasoned reply to the victim’s claim within a reasonable timescale, explaining in particular the reasons for any partial or total rejection of the claim. The purpose behind Principle 6 of the Charter of
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The Swiss National Bureau of Insurance (NBI) and the Swiss National Guarantee Fund (NGF) have invited other insurers, claims handling companies, Green Card Bureaux and Guarantee Funds to join them in supporting the Charter of Road Traffic Victims’ Rights. They made their comments as their support for the Charter was officially confirmed, following formal approval
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